Couto Solutions' Paid Support Building Block for Telligent Community Server 2008.5 is built on top of our Advanced Membership System that was designed specifically to manage subscription products or services. Paid Support is a robust plug-in for Telligent Community Server 2008.5 that is ideal for all organizations providing professional support services.
Paid Support has many features, such as the ability offer hierarchical level support each offered at different price points. In addition, with Paid Support you can offer support contracts with or without guaranteed response times. You can actually completely customize every aspect of the support contracts you offer. For example, you can determine the cost and duration of a support contract as well as which resources will be included with a support contract.
With Paid Support, you can create and manage an unlimited number of support contracts for individuals and groups. With group contracts, a single entity or person can purchase the contract that has any number of members underneath it. The feature allows you to offer support contracts for families and businesses. This multilevel support offering allows each member underneath it to have unique sign-in information and a personalized support experience.
Furthermore, Paid Support makes it easy for you to manage your support contracts. Purchase and renewal of support contracts is fully automated. Once you create your support contracts, users can purchase, renew, and even upgrade support contracts on their own.
Paid Support also has a rich communication layer that automates email interaction with your support clients. For example, you can send automatic email notices to support contract clients through the course of the support contract. Email notices can be used to provide customers with renewal notices, special information and to allow you to request feedback on how you are doing. The automated email communication in Paid Support can really help streamline your support efforts.
Finally, with Paid Support you’ll receive tools to gauge the success of your community. Paid Support provides you with the ability to generate a variety of reports on active support contracts, expiring support contracts, support contract renewals, and so much more. All Paid Support reports can also be exported to CSV file for additional manipulation in Excel. Paid Support is a great solution for those organizations that want to streamline their online and offline support efforts.