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Telligent Community Server Add-On - Paid Support

Product Documentation

Paid Support™ is the Couto Solutions' Building Block that brings total Professional Support Management to the Telligent Community Server 2008.5 Platform. If you need a way to charge for support online, this is the solution for you. Paid Support is perfect for any organization looking to offer paid support packages to their clients.

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Reduce Your Support Costs by Offering Online Support

It is a known fact that offering an online support option can greatly reduce an organization’s customer service and support costs. This type of cost cutting web solution can be easily implemented by coupling Telligent Community Server 2008.5's Forums with Couto Solution’s Paid Support Building Block. By taking advantage of this unique offering you can:

Offer an Unlimited Number of Support Packages
- Offer professional support packages that require payment
- Offer community support packages that are FREE
- Offer targeted support packages that narrow the support focus
Offer Multiple Levels of Support with Diverse Service Level Agreements
- Offer tiered support packages that fit all budgets. For example:
  - Gold Support with an 8 hour response time
  - Silver Support with a 24 hour response time
  - Bronze Support with a 48 hour response time
- Each support package can have a unique Service Level Agreement
- All support packages can have their own price
Build a Valuable Support Knowledge Base
- Utilizing web based support forums builds a searchable knowledge base
- A question can be answered once and applied multiple times
Provide Individual and Group Support Packages
- Offer support packages for individuals
- Offer multi-member support packages for groups