Telligent Community Server Add-On - Post Tracker

Post Tracker™ is the Couto Solutions' Building Block that brings the ultimate post tracking experience to the Telligent Community Server Platform. Post Tracker is designed for niche social networks that desire an easy way to read the next unread forum post in a topic just by visiting the site. Post Tracker makes locating and reading unread posts very similar to the read/unread experience you get in an email client.

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Post Tracker Enhances Community Server’s Forums

Post Tracker for Telligent Community Server enhances the forum user's experience by adding several new features and a more traditional forum layout. Post tracker makes it extremely easy to track conversations down to the post level, to get to the new posts you haven’t read since the last time you visited the community, and to improve the speed at which you can consume posts through simple aggregate topic and post views. Post Tracker can enhance your community’s forum experience in the following ways:

Post Tracker is Great for Support Companies
- Improves the efficiency of support reps answering forum posts via aggregate views
- Makes it easy for a rep to read what they haven’t seen yet without external tools
Track Read/Unread Activity Down to the Post Level
- 1 click access to the next unread post in a topic since the last time you visited the site
- New Topic Numbers next to each forum title display. For example (5 New Topics)
- New Post Numbers next to each topics title display. For example (23 New Posts)
- Clicking the unread posts number displayed takes you to the first new post you haven’t read in the topic
- Unread posts numbers that are displayed are on an individual per user bases which gives you a personalized experience
- In post view read vs. unread message have a different look much like read vs. unread email
- Makes it easy to follow conversations and to stay up on every single post in a topic without the use of RSS feeds, email subscriptions, etc
Provides a Traditional Forum Layout
- When we built Post Tracker we chose to go with a traditional forum layout
- Traditional forum layout makes it easy to see what is new and unread
- Traditional forum layout makes it easier for novice users to navigate
Offers Convenient Aggregate Views Across All Forums
- Get an aggregated view of all topics across all forums in a forum group
- Get an aggregated view of all topics across all forums
- Get an aggregated view of all posts across all topics in a forum
- Get an aggregated view of all posts across all topics in a forum group
- Get an aggregated view of all posts in all forums
- Aggregated views improve your ability to read new content more quickly
Printing, Linking, and Other Advanced Reading Features
- Read all posts without paging
- Print all posts in a topic in a single action
- Easy link copy feature that works like Google Maps making it easy to share links to specific posts