Reduce Your Support Costs by Offering Online Support
It is a known fact that offering an online support option can greatly reduce an organization’s customer service and support costs. This type of cost cutting web solution can be easily implemented by coupling Telligent Community Server’s Forums with Couto Solution’s Paid Support Building Block. By taking advantage of this unique offering you can:
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Offer an Unlimited Number of Support Packages
- Offer professional support packages that require payment
- Offer community support packages that are FREE
- Offer targeted support packages that narrow the support focus
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Offer Multiple Levels of Support with Diverse Service Level Agreements
- Offer tiered support packages that fit all budgets. For example:
- Gold Support with an 8 hour response time
- Silver Support with a 24 hour response time
- Bronze Support with a 48 hour response time
- Each support package can have a unique Service Level Agreement
- All support packages can have their own price
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Build a Valuable Support Knowledge Base
- Utilizing web based support forums builds a searchable knowledge base
- A question can be answered once and applied multiple times
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Provide Individual and Group Support Packages
- Offer support packages for individuals
- Offer multi-member support packages for groups
Get Started Today!
Start offering Paid Support today! To learn more, checkout our Detailed Features section, view our Paid Support Screenshots, watch our Paid Support Product Demo Videos, read some of our Paid Support Product Articles, and finally, visit our Paid Support Pricing Page to Download a Trial Version and get started now!