Paid Support Version 1

Installation

** IMPORTANT - Couto Solutions recommends that you backup your Telligent applications and your Telligent database before installing, uninstalling, or upgrading any of our products. If you are not familiar with backup procedures please consult with your administrator.

1. Download Installation Files
2. Install Building Blocks Framework
3. Install Secure Checkout
4. Install Paid Support
5. Activate Products

Manage Building Blocks

1. View the Control Panel
2. View the Dashboard Menu
3. View the Building Blocks Dashboard

Paid Support Control Panel

Paid Support Administration

1. Support Packages

   1. Manage Support Packages
      1. Arrange Support Packages
   2. View Support Package Details
      1. Filter Support Packages View
   3. Support Package Contracts – (provided with Secure Checkout)
      1. Associate a New Contract with a Support Package
      2. Remove a Contract from a Support Package
      3. Force a Contract Update
      4. Editing Contracts
         1. Force a Contract Update When You Edit a Contract
   4. Email Notice Schedules – (provided with Secure Checkout)
      1. Adding an Email Notice to an Email Notice Schedule
      2. Editing an Email Notice Schedule
      3. Associate a New Email Notice Schedule with a Support Package
      4. Remove an Email Notice Schedule from a Support Package
   5. Add a Support Package
   6. Edit a Support Package
      1. Add Category Tags to a Support Package
      2. Remove Category Tags from a Support Package
      3. Add Roles to a Support Package
      4. Remove Roles from a Support Package
   7. Make a Support Package Active or Inactive
      1. View Inactive Support Packages
   8. Make a Support Package Visible or Hidden
      1. Allow Customers to Purchase Hidden Support Packages
   9. Notify Customers Prior to Expiration

2. Support Package Reports

   1. Active Support Packages Report
   2. Expired Support Packages Report
   3. New Support Packages Report
   4. Support Packages Purchased Report
   5. Support Package Overview Report
   6. Export Report Data to CSV File

Paid Support on your Website

Support Packages on Your Website

1. Selecting a Support Package

   1. View Support Packages
   2. Select a Support Package
   3. Select a Multi-Customer Support Package
   4. Adding Multiple Support Packages to the Shopping Cart

2. Support Package Information

   1. View Support Package Information
      1. View Support Package Expiration Date
      2. View Multi-Customer Support Package Information
      3. View Multi-Customer Support Package Registration Code
      4. Renew Your Support Package
         1. Change Your Support Package
            1. How the Expiration Date is Affected
            2. How Multi-Customer Support Packages are Affected
   2. Expired Support Package Notification