Paid Support Version 1

Couto Solutions — Tue, 29 Mar 2011 18:34:08 GMT

Current revision posted to Paid Support by Couto Solutions on 3/29/2011 11:34:08 AM

Paid Support Version 1

Filed under: Paid Support, Support

[[paidsupport:Installation|Installation]]

** IMPORTANT - Couto Solutions recommends that you backup your Telligent applications and your Telligent database before installing, uninstalling, or upgrading any of our products. If you are not familiar with backup procedures please consult with your administrator.

Manage Building Blocks

Paid Support Control Panel

[[paidsupport:Paid Support Administration|Paid Support Administration]]

[[paidsupport:Support Packages|Support Packages]]
1. [[paidsupport:Manage Support Packages|Manage Support Packages]]
  1. [[paidsupport:Arrange Support Packages|Arrange Support Packages]]
2. [[paidsupport:View Support Package Details|View Support Package Details]]
  1. [[paidsupport:Filter Support Packages View|Filter Support Packages View]]
3. [[paidsupport:Support Package Contracts|Support Package Contracts – (provided with Secure Checkout)]]
  1. [[paidsupport:Associate a New Contract with a Support Package|Associate a New Contract with a Support Package]]
  2. [[paidsupport:Remove a Contract from a Support Package|Remove a Contract from a Support Package]]
  3. [[paidsupport:Force a Contract Update|Force a Contract Update]]
  4. [[paidsupport:Editing Contracts|Editing Contracts]]
    1. [[paidsupport:Force a Contract Update When You Edit a Contract|Force a Contract Update When You Edit a Contract]]
4. [[paidsupport:Email Notice Schedules|Email Notice Schedules – (provided with Secure Checkout)]]
  1. [[paidsupport:Adding an Email Notice to an Email Notice Schedule|Adding an Email Notice to an Email Notice Schedule]]
  2. [[paidsupport:Editing an Email Notice Schedule|Editing an Email Notice Schedule]]
  3. [[paidsupport:Associate a New Email Notice Schedule with a Support Package|Associate a New Email Notice Schedule with a Support Package]]
  4. [[paidsupport:Remove an Email Notice Schedule from a Support Package|Remove an Email Notice Schedule from a Support Package]]
5. [[paidsupport:Add a Support Package|Add a Support Package]]
6. [[paidsupport:Edit a Support Package|Edit a Support Package]]
  1. [[paidsupport:Add Category Tags to a Support Package|Add Category Tags to a Support Package]]
  2. [[paidsupport:Remove Category Tags from a Support Package|Remove Category Tags from a Support Package]]
  3. [[paidsupport:Add Roles to a Support Package|Add Roles to a Support Package]]
  4. [[paidsupport:Remove Roles from a Support Package|Remove Roles from a Support Package]]
7. [[paidsupport:Make a Support Package Active or Inactive|Make a Support Package Active or Inactive]]
  1. [[paidsupport:View Inactive Support Packages|View Inactive Support Packages]]
8. [[paidsupport:Make a Support Package Visible or Hidden|Make a Support Package Visible or Hidden]]
  1. [[paidsupport:Allow Customers to Purchase Hidden Support Packages|Allow Customers to Purchase Hidden Support Packages]]
9. [[paidsupport:Notify Customers Prior to Expiration|Notify Customers Prior to Expiration]]
[[paidsupport:Support Package Reports|Support Package Reports]]
1. [[paidsupport:Active Support Packages Report|Active Support Packages Report]]
2. [[paidsupport:Expired Support Packages Report|Expired Support Packages Report]]
3. [[paidsupport:New Support Packages Report|New Support Packages Report]]
4. [[paidsupport:Support Packages Purchased Report|Support Packages Purchased Report]]
5. [[paidsupport:Support Package Overview Report|Support Package Overview Report]]
6. [[paidsupport:Export Report Data to CSV File|Export Report Data to CSV File]]

Paid Support on your Website

[[paidsupport:Support Packages on Your Website|Support Packages on Your Website]]

Selecting a Support Package
1. [[paidsupport:View Support Packages|View Support Packages]]
2. [[paidsupport:Select a Support Package|Select a Support Package]]
3. [[paidsupport:Select a Multi-Customer Support Package|Select a Multi-Customer Support Package]]
4. [[paidsupport:Adding Multiple Support Packages to the Shopping Cart|Adding Multiple Support Packages to the Shopping Cart]]
Support Package Information
1. [[paidsupport:View Support Package Information|View Support Package Information]]
  1. [[paidsupport:View Support Package Expiration Date|View Support Package Expiration Date]]
  2. [[paidsupport:View Multi-Customer Support Package Information|View Multi-Customer Support Package Information]]
  3. [[paidsupport:View Multi-Customer Support Package Registration Code|View Multi-Customer Support Package Registration Code]]
  4. [[paidsupport:Renew Your Support Package|Renew Your Support Package ]]
    1. [[paidsupport:Change Your Support Package|Change Your Support Package ]]
      1. [[paidsupport:How the Expiration Date is Affected|How the Expiration Date is Affected]]
      2. [[paidsupport:How Multi-Customer Support Packages are Affected|How Multi-Customer Support Packages are Affected]]
2. [[paidsupport:Expired Support Package Notification|Expired Support Package Notification]]

Paid Support Version 1

Justin Couto — Sat, 26 Mar 2011 22:50:46 GMT

Revision 21 posted to Paid Support by Justin Couto on 3/26/2011 3:50:46 PM

Paid Support Version 1.01

Filed under: Paid Support, Support

[[paidsupport:Installation|Installation]]

Manage Building Blocks

Paid Support Control Panel

[[paidsupport:Paid Support Administration|Paid Support Administration]]

[[paidsupport:Support Packages|Support Packages]]
1. [[paidsupport:Manage Support Packages|Manage Support Packages]]
  1. [[paidsupport:Arrange Support Packages|Arrange Support Packages]]
2. [[paidsupport:View Support Package Details|View Support Package Details]]
  1. [[paidsupport:Filter Support Packages View|Filter Support Packages View]]
3. [[paidsupport:Support Package Contracts|Support Package Contracts – (provided with Secure Checkout)]]
  1. [[paidsupport:Associate a New Contract with a Support Package|Associate a New Contract with a Support Package]]
  2. [[paidsupport:Remove a Contract from a Support Package|Remove a Contract from a Support Package]]
  3. [[paidsupport:Force a Contract Update|Force a Contract Update]]
  4. [[paidsupport:Editing Contracts|Editing Contracts]]
    1. [[paidsupport:Force a Contract Update When You Edit a Contract|Force a Contract Update When You Edit a Contract]]
4. [[paidsupport:Email Notice Schedules|Email Notice Schedules – (provided with Secure Checkout)]]
  1. [[paidsupport:Adding an Email Notice to an Email Notice Schedule|Adding an Email Notice to an Email Notice Schedule]]
  2. [[paidsupport:Editing an Email Notice Schedule|Editing an Email Notice Schedule]]
  3. [[paidsupport:Associate a New Email Notice Schedule with a Support Package|Associate a New Email Notice Schedule with a Support Package]]
  4. [[paidsupport:Remove an Email Notice Schedule from a Support Package|Remove an Email Notice Schedule from a Support Package]]
5. [[paidsupport:Add a Support Package|Add a Support Package]]
6. [[paidsupport:Edit a Support Package|Edit a Support Package]]
  1. [[paidsupport:Add Category Tags to a Support Package|Add Category Tags to a Support Package]]
  2. [[paidsupport:Remove Category Tags from a Support Package|Remove Category Tags from a Support Package]]
  3. [[paidsupport:Add Roles to a Support Package|Add Roles to a Support Package]]
  4. [[paidsupport:Remove Roles from a Support Package|Remove Roles from a Support Package]]
7. [[paidsupport:Make a Support Package Active or Inactive|Make a Support Package Active or Inactive]]
  1. [[paidsupport:View Inactive Support Packages|View Inactive Support Packages]]
8. [[paidsupport:Make a Support Package Visible or Hidden|Make a Support Package Visible or Hidden]]
  1. [[paidsupport:Allow Customers to Purchase Hidden Support Packages|Allow Customers to Purchase Hidden Support Packages]]
9. [[paidsupport:Notify Customers Prior to Expiration|Notify Customers Prior to Expiration]]
[[paidsupport:Support Package Reports|Support Package Reports]]
1. [[paidsupport:Active Support Packages Report|Active Support Packages Report]]
2. [[paidsupport:Expired Support Packages Report|Expired Support Packages Report]]
3. [[paidsupport:New Support Packages Report|New Support Packages Report]]
4. [[paidsupport:Support Packages Purchased Report|Support Packages Purchased Report]]
5. [[paidsupport:Support Package Overview Report|Support Package Overview Report]]
6. [[paidsupport:Export Report Data to CSV File|Export Report Data to CSV File]]

Paid Support on your Website

[[paidsupport:Support Packages on Your Website|Support Packages on Your Website]]

Selecting a Support Package
1. [[paidsupport:View Support Packages|View Support Packages]]
2. [[paidsupport:Select a Support Package|Select a Support Package]]
3. [[paidsupport:Select a Multi-Customer Support Package|Select a Multi-Customer Support Package]]
4. [[paidsupport:Adding Multiple Support Packages to the Shopping Cart|Adding Multiple Support Packages to the Shopping Cart]]
Support Package Information
1. [[paidsupport:View Support Package Information|View Support Package Information]]
  1. [[paidsupport:View Support Package Expiration Date|View Support Package Expiration Date]]
  2. [[paidsupport:View Multi-Customer Support Package Information|View Multi-Customer Support Package Information]]
  3. [[paidsupport:View Multi-Customer Support Package Registration Code|View Multi-Customer Support Package Registration Code]]
  4. [[paidsupport:Renew Your Support Package|Renew Your Support Package ]]
    1. [[paidsupport:Change Your Support Package|Change Your Support Package ]]
      1. [[paidsupport:How the Expiration Date is Affected|How the Expiration Date is Affected]]
      2. [[paidsupport:How Multi-Customer Support Packages are Affected|How Multi-Customer Support Packages are Affected]]
2. [[paidsupport:Expired Support Package Notification|Expired Support Package Notification]]

Paid Support Version 1.0

Couto Solutions — Thu, 10 Mar 2011 01:57:18 GMT

Revision 20 posted to Paid Support by Couto Solutions on 3/9/2011 5:57:18 PM

Paid Support Version 1.0

Filed under: Paid Support, Support

[[paidsupport:Installation|Installation]]

Manage Building Blocks

Paid Support Control Panel

[[paidsupport:Paid Support Administration|Paid Support Administration]]

[[paidsupport:Support Packages|Support Packages]]
1. [[paidsupport:Manage Support Packages|Manage Support Packages]]
  1. [[paidsupport:Arrange Support Packages|Arrange Support Packages]]
2. [[paidsupport:View Support Package Details|View Support Package Details]]
  1. [[paidsupport:Filter Support Packages View|Filter Support Packages View]]
3. [[paidsupport:Support Package Contracts|Support Package Contracts – (provided with Secure Checkout)]]
  1. [[paidsupport:Associate a New Contract with a Support Package|Associate a New Contract with a Support Package]]
  2. [[paidsupport:Remove a Contract from a Support Package|Remove a Contract from a Support Package]]
  3. [[paidsupport:Force a Contract Update|Force a Contract Update]]
  4. [[paidsupport:Editing Contracts|Editing Contracts]]
    1. [[paidsupport:Force a Contract Update When You Edit a Contract|Force a Contract Update When You Edit a Contract]]
4. [[paidsupport:Email Notice Schedules|Email Notice Schedules – (provided with Secure Checkout)]]
  1. [[paidsupport:Adding an Email Notice to an Email Notice Schedule|Adding an Email Notice to an Email Notice Schedule]]
  2. [[paidsupport:Editing an Email Notice Schedule|Editing an Email Notice Schedule]]
  3. [[paidsupport:Associate a New Email Notice Schedule with a Support Package|Associate a New Email Notice Schedule with a Support Package]]
  4. [[paidsupport:Remove an Email Notice Schedule from a Support Package|Remove an Email Notice Schedule from a Support Package]]
5. [[paidsupport:Add a Support Package|Add a Support Package]]
6. [[paidsupport:Edit a Support Package|Edit a Support Package]]
  1. [[paidsupport:Add Category Tags to a Support Package|Add Category Tags to a Support Package]]
  2. [[paidsupport:Remove Category Tags from a Support Package|Remove Category Tags from a Support Package]]
  3. [[paidsupport:Add Roles to a Support Package|Add Roles to a Support Package]]
  4. [[paidsupport:Remove Roles from a Support Package|Remove Roles from a Support Package]]
7. [[paidsupport:Make a Support Package Active or Inactive|Make a Support Package Active or Inactive]]
  1. [[paidsupport:View Inactive Support Packages|View Inactive Support Packages]]
8. [[paidsupport:Make a Support Package Visible or Hidden|Make a Support Package Visible or Hidden]]
  1. [[paidsupport:Allow Customers to Purchase Hidden Support Packages|Allow Customers to Purchase Hidden Support Packages]]
9. [[paidsupport:Notify Customers Prior to Expiration|Notify Customers Prior to Expiration]]
[[paidsupport:Support Package Reports|Support Package Reports]]
1. [[paidsupport:Active Support Packages Report|Active Support Packages Report]]
2. [[paidsupport:Expired Support Packages Report|Expired Support Packages Report]]
3. [[paidsupport:New Support Packages Report|New Support Packages Report]]
4. [[paidsupport:Support Packages Purchased Report|Support Packages Purchased Report]]
5. [[paidsupport:Support Package Overview Report|Support Package Overview Report]]
6. [[paidsupport:Export Report Data to CSV File|Export Report Data to CSV File]]

Paid Support on your Website

[[paidsupport:Support Packages on Your Website|Support Packages on Your Website]]

Selecting a Support Package
1. [[paidsupport:View Support Packages|View Support Packages]]
2. [[paidsupport:Select a Support Package|Select a Support Package]]
3. [[paidsupport:Select a Multi-Customer Support Package|Select a Multi-Customer Support Package]]
4. [[paidsupport:Adding Multiple Support Packages to the Shopping Cart|Adding Multiple Support Packages to the Shopping Cart]]
Support Package Information
1. [[paidsupport:View Support Package Information|View Support Package Information]]
  1. [[paidsupport:View Support Package Expiration Date|View Support Package Expiration Date]]
  2. [[paidsupport:View Multi-Customer Support Package Information|View Multi-Customer Support Package Information]]
  3. [[paidsupport:View Multi-Customer Support Package Registration Code|View Multi-Customer Support Package Registration Code]]
  4. [[paidsupport:Renew Your Support Package|Renew Your Support Package ]]
    1. [[paidsupport:Change Your Support Package|Change Your Support Package ]]
      1. [[paidsupport:How the Expiration Date is Affected|How the Expiration Date is Affected]]
      2. [[paidsupport:How Multi-Customer Support Packages are Affected|How Multi-Customer Support Packages are Affected]]
2. [[paidsupport:Expired Support Package Notification|Expired Support Package Notification]]

Paid Support Version 1.0

Kevin Black — Tue, 06 Oct 2009 02:57:38 GMT

Revision 19 posted to Paid Support by Kevin Black on 10/5/2009 7:57:38 PM

Paid Support Version 1.0

Filed under: Paid Support, Support

[[paidsupport:Installation|Installation]]

[[buildingblocks:Building Blocks|Manage

Manage Building Blocks]]

[[buildingblocks:View the Control Panel|View Blocks
Paid Support Control Panel

[[paidsupport:Paid Support Administration|Paid Support Administration]]
1. [[paidsupport:Support Packages|Support Packages]]
  1. [[paidsupport:Manage Support Packages|Manage Support Packages]]
    1. [[paidsupport:Arrange Support Packages|Arrange Support Packages]]
  2. [[paidsupport:View Support Package Details|View Support Package Details]]
    1. [[paidsupport:Filter Support Packages View|Filter Support Packages View]]
  3. [[paidsupport:Support Package Contracts|Support Package Contracts – (provided with Secure Checkout)]]
    1. [[paidsupport:Associate a New Contract with a Support Package|Associate a New Contract with a Support Package]]
    2. [[paidsupport:Remove a Contract from a Support Package|Remove a Contract from a Support Package]]
    3. [[paidsupport:Force a Contract Update|Force a Contract Update]]
    4. [[paidsupport:Editing Contracts|Editing Contracts]]
      1. [[paidsupport:Force a Contract Update When You Edit a Contract|Force a Contract Update When You Edit a Contract]]
  4. [[paidsupport:Email Notice Schedules|Email Notice Schedules – (provided with Secure Checkout)]]
    1. [[paidsupport:Adding an Email Notice to an Email Notice Schedule|Adding an Email Notice to an Email Notice Schedule]]
    2. [[paidsupport:Editing an Email Notice Schedule|Editing an Email Notice Schedule]]
    3. [[paidsupport:Associate a New Email Notice Schedule with a Support Package|Associate a New Email Notice Schedule with a Support Package]]
    4. [[paidsupport:Remove an Email Notice Schedule from a Support Package|Remove an Email Notice Schedule from a Support Package]]
  5. [[paidsupport:Add a Support Package|Add a Support Package]]
  6. [[paidsupport:Edit a Support Package|Edit a Support Package]]
    1. [[paidsupport:Add Category Tags to a Support Package|Add Category Tags to a Support Package]]
    2. [[paidsupport:Remove Category Tags from a Support Package|Remove Category Tags from a Support Package]]
    3. [[paidsupport:Add Roles to a Support Package|Add Roles to a Support Package]]
    4. [[paidsupport:Remove Roles from a Support Package|Remove Roles from a Support Package]]
  7. [[paidsupport:Make a Support Package Active or Inactive|Make a Support Package Active or Inactive]]
    1. [[paidsupport:View Inactive Support Packages|View Inactive Support Packages]]
  8. [[paidsupport:Make a Support Package Visible or Hidden|Make a Support Package Visible or Hidden]]
    1. [[paidsupport:Allow Customers to Purchase Hidden Support Packages|Allow Customers to Purchase Hidden Support Packages]]
  9. [[paidsupport:Notify Customers Prior to Expiration|Notify Customers Prior to Expiration]]
2. [[paidsupport:Support Package Reports|Support Package Reports]]
  1. [[paidsupport:Active Support Packages Report|Active Support Packages Report]]
  2. [[paidsupport:Expired Support Packages Report|Expired Support Packages Report]]
  3. [[paidsupport:New Support Packages Report|New Support Packages Report]]
  4. [[paidsupport:Support Packages Purchased Report|Support Packages Purchased Report]]
  5. [[paidsupport:Support Package Overview Report|Support Package Overview Report]]
  6. [[paidsupport:Export Report Data to CSV File|Export Report Data to CSV File]]
Paid Support on your Website

[[paidsupport:Support Packages on Your Website|Support Packages on Your Website]]
1. Selecting a Support Package
  1. [[paidsupport:View Support Packages|View Support Packages]]
  2. [[paidsupport:Select a Support Package|Select a Support Package]]
  3. [[paidsupport:Select a Multi-Customer Support Package|Select a Multi-Customer Support Package]]
  4. [[paidsupport:Adding Multiple Support Packages to the Shopping Cart|Adding Multiple Support Packages to the Shopping Cart]]
2. Support Package Information
  1. [[paidsupport:View Support Package Information|View Support Package Information]]
    1. [[paidsupport:View Support Package Expiration Date|View Support Package Expiration Date]]
    2. [[paidsupport:View Multi-Customer Support Package Information|View Multi-Customer Support Package Information]]
    3. [[paidsupport:View Multi-Customer Support Package Registration Code|View Multi-Customer Support Package Registration Code]]
    4. [[paidsupport:Renew Your Support Package|Renew Your Support Package ]]
      1. [[paidsupport:Change Your Support Package|Change Your Support Package ]]
        
        [[paidsupport:How the Expiration Date is Affected|How the Expiration Date is Affected]]
        
        [[paidsupport:How Multi-Customer Support Packages are Affected|How Multi-Customer Support Packages are Affected]]
  2. [[paidsupport:Expired Support Package Notification|Expired Support Package Notification]]

Paid Support Version 1.0

Kevin Black — Tue, 25 Aug 2009 01:49:23 GMT

Revision 18 posted to Paid Support by Kevin Black on 8/24/2009 6:49:23 PM

Paid Support Version 1.0

Filed under: Paid Support, Support

[[paidsupport:Installation|Installation]]

[[buildingblocks:Building Blocks|Manage Building Blocks]]

[[buildingblocks:View the Control Panel|View the Control Panel]]
[[buildingblocks:View the Dashboard Menu|View the Dashboard Menu]]
[[buildingblocks:View the Building Blocks Dashboard|View the Building Blocks Dashboard]]

Paid Support Control Panel

[[paidsupport:Paid Support Administration|Paid Support Administration]]

[[paidsupport:Support Packages|Support Packages]]
1. [[paidsupport:Manage Support Packages|Manage Support Packages]]
  1. [[paidsupport:Arrange Support Packages|Arrange Support Packages]]
2. [[paidsupport:View Support Package Details|View Support Package Details]]
  1. [[paidsupport:Filter Support Packages View|Filter Support Packages View]]
3. [[paidsupport:Support Package Contracts|Support Package Contracts – (provided with Secure Checkout)]]
  1. [[paidsupport:Associate a New Contract with a Support Package|Associate a New Contract with a Support Package]]
  2. [[paidsupport:Remove a Contract from a Support Package|Remove a Contract from a Support Package]]
  3. [[paidsupport:Force a Contract Update|Force a Contract Update]]
  4. [[paidsupport:Editing Contracts|Editing Contracts]]
    1. [[paidsupport:Force a Contract Update When You Edit a Contract|Force a Contract Update When You Edit a Contract]]
4. [[paidsupport:Email Notice Schedules|Email Notice Schedules – (provided with Secure Checkout)]]
  1. [[paidsupport:Adding an Email Notice to an Email Notice Schedule|Adding an Email Notice to an Email Notice Schedule]]
  2. [[paidsupport:Editing an Email Notice Schedule|Editing an Email Notice Schedule]]
  3. [[paidsupport:Add [paidsupport:Associate a Support Package|Add New Email Notice Schedule with a Support Package]]
    1. [[paidsupport:Add Category Tags to Package|Associate a Support Package|Add Category Tags to New Email Notice Schedule with a Support Package]]
    2. [[paidsupport:Remove Category Tags an Email Notice Schedule from a Support Package|Remove Category Tags an Email Notice Schedule from a Support Package]]
  4. [[paidsupport:Add Roles to a Support Package|Add Roles to a Support Package]]
  5. [[paidsupport:Remove Roles from a Support Package|Remove Roles from a Support Package]]
5. [[paidsupport:Edit a Support Package|Edit a Support Package]]
  1. [[paidsupport:Associate a New Contract with [paidsupport:Add Category Tags to a Support Package|Associate a New Contract with Package|Add Category Tags to a Support Package]]
  2. [[paidsupport:Remove a Contract Category Tags from a Support Package|Remove a Contract Category Tags from a Support Package]]
  3. [[paidsupport:Force a Contract Update|Force a Contract Update]]
  4. [[paidsupport:Associate a New Email Notice Schedule with [paidsupport:Add Roles to a Support Package|Associate a New Email Notice Schedule with Package|Add Roles to a Support Package]]
  5. [[paidsupport:Remove an Email Notice Schedule Roles from a Support Package|Remove an Email Notice Schedule Roles from a Support Package]]
6. [[paidsupport:Make a Support Package Active or Inactive|Make a Support Package Active or Inactive]]
  1. [[paidsupport:View Inactive Support Packages|View Inactive Support Packages]]
7. [[paidsupport:Make a Support Package Visible or Hidden|Make a Support Package Visible or Hidden]]
  1. [[paidsupport:Allow Customers to Purchase Hidden Support Packages|Allow Customers to Purchase Hidden Support Packages]]
8. [[paidsupport:Notify Customers Prior to Expiration|Notify Customers Prior to Expiration]]
[[paidsupport:Support Package Reports|Support Package Reports]]
1. [[paidsupport:Active Support Packages Report|Active Support Packages Report]]
2. [[paidsupport:Expired Support Packages Report|Expired Support Packages Report]]
3. [[paidsupport:New Support Packages Report|New Support Packages Report]]
4. [[paidsupport:Support Packages Purchased Report|Support Packages Purchased Report]]
5. [[paidsupport:Support Package Overview Report|Support Package Overview Report]]
6. [[paidsupport:Export Report Data to CSV File|Export Report Data to CSV File]]

Paid Support on your Website

[[paidsupport:Support Packages on Your Website|Support Packages on Your Website]]

Selecting a Support Package
1. [[paidsupport:View Support Packages|View Support Packages]]
2. [[paidsupport:Select a Support Package|Select a Support Package]]
3. [[paidsupport:Select a Multi-Customer Support Package|Select a Multi-Customer Support Package]]
4. [[paidsupport:Adding Multiple Support Packages to the Shopping Cart|Adding Multiple Support Packages to the Shopping Cart]]
Support Package Information
1. [[paidsupport:View Support Package Information|View Support Package Information]]
  1. [[paidsupport:View Support Package Expiration Date|View Support Package Expiration Date]]
  2. [[paidsupport:View Multi-Customer Support Package Information|View Multi-Customer Support Package Information]]
  3. [[paidsupport:View Multi-Customer Support Package Registration Code|View Multi-Customer Support Package Registration Code]]
  4. [[paidsupport:Renew Your Support Package|Renew Your Support Package ]]
    1. [[paidsupport:Change Your Support Package|Change Your Support Package ]]
      1. [[paidsupport:How the Expiration Date is Affected|How the Expiration Date is Affected]]
      2. [[paidsupport:How Multi-Customer Support Packages are Affected|How Multi-Customer Support Packages are Affected]]
2. [[paidsupport:Expired Support Package Notification|Expired Support Package Notification]]

Paid Support Version 1.0

Rosa Couto — Mon, 24 Aug 2009 21:53:25 GMT

Revision 17 posted to Paid Support by Rosa Couto on 8/24/2009 2:53:25 PM

Paid Support Version 1.0

Filed under: Paid Support, Support

[[paidsupport:Installation|Installation]]

[[buildingblocks:Building Blocks|Manage Building Blocks]]

[[buildingblocks:View the Control Panel|View the Control Panel]]
[[buildingblocks:View the Dashboard Menu|View the Dashboard Menu]]
[[buildingblocks:View the Building Blocks Dashboard|View the Building Blocks Dashboard]]

Paid Support Control Panel

[[paidsupport:Paid Support Administration|Paid Support Administration]]

[[paidsupport:Support Packages|Support Packages]]
1. [[paidsupport:Manage Support Packages|Manage Support Packages]]
  1. [[paidsupport:Arrange Support Packages|Arrange Support Packages]]
2. [[paidsupport:View Support Package Details|View Support Package Details]]
  1. [[paidsupport:Filter Support Packages View|Filter Support Packages View]]
3. [[paidsupport:Support Package Contracts|Support Package Contracts – (provided with Secure Checkout)]]
  1. [[paidsupport:Editing Contracts|Editing Contracts]]
    1. [[paidsupport:Force a Contract Update When You Edit a Contract|Force a Contract Update When You Edit a Contract]]
4. [[paidsupport:Email Notice Schedules|Email Notice Schedules – (provided with Secure Checkout)]]
  1. [[paidsupport:Adding an Email Notice to an Email Notice Schedule|Adding an Email Notice to an Email Notice Schedule]]
  2. [[paidsupport:Editing an Email Notice Schedule|Editing an Email Notice Schedule]]
5. [[paidsupport:Add a Support Package|Add a Support Package]]
  1. [[paidsupport:Add Category Tags to a Support Package|Add Category Tags to a Support Package]]
  2. [[paidsupport:Remove Category Tags from a Support Package|Remove Category Tags from a Support Package]]
  3. [[paidsupport:Add Roles to a Support Package|Add Roles to a Support Package]]
  4. [[paidsupport:Remove Roles from a Support Package|Remove Roles from a Support Package]]
6. [[paidsupport:Edit a Support Package|Edit a Support Package]]
7. [[paidsupport:Associate a New Contract with a Support Package|Associate a New Contract with a Support Package]]
8. [[paidsupport:Remove a Contract from a Support Package|Remove a Contract from a Support Package]]
9. [[paidsupport:Force a Contract Update|Force a Contract Update]]
10. [[paidsupport:Associate a New Email Notice Schedule with a Support Package|Associate a New Email Notice Schedule with a Support Package]]
11. [[paidsupport:Remove an Email Notice Schedule from a Support Package|Remove an Email Notice Schedule from a Support Package]]
12. [[paidsupport:Make a Support Package Active or Inactive|Make a Support Package Active or Inactive]]
13. [[paidsupport:View Inactive Support Packages|View Inactive Support Packages]]
14. [[paidsupport:Make a Support Package Visible or Hidden|Make a Support Package Visible or Hidden]]
  1. [[paidsupport:Allow Customers to Purchase Hidden Support Packages|Allow Customers to Purchase Hidden Support Packages]]
15. [[paidsupport:Notify Customers Prior to Expiration|Notify Customers Prior to Expiration]]
[[paidsupport:Support Package Reports|Support Package Reports]]
1. [[paidsupport:Active Support Packages Report|Active Support Packages Report]]
2. [[paidsupport:Expired Support Packages Report|Expired Support Packages Report]]
3. [[paidsupport:New Support Packages Report|New Support Packages Report]]
4. [[paidsupport:Support Packages Purchased Report|Support Packages Purchased Report]]
5. [[paidsupport:Support Package Overview Report|Support Package Overview Report]]
6. [[paidsupport:Export Report Data to CSV File|Export Report Data to CSV File]]

Paid Support on your Website

[[paidsupport:Support Packages on Your Website|Support Packages on Your Website]]

Selecting a Support Package
1. [[paidsupport:View Support Packages|View Support Packages]]
2. [[paidsupport:Select a Support Package|Select a Support Package]]
3. [[paidsupport:Select a Multi-Customer Support Package|Select a Multi-Customer Support Package]]
4. [[paidsupport:Adding Multiple Support Packages to the Shopping Cart|Adding Multiple Support Packages to the Shopping Cart]]
Support Package Information
1. [[paidsupport:View Support Package Information|View Support Package Information]]
  1. [[paidsupport:View Multi-Customer Support Package Expiration Date|View Multi-Customer Support Package Expiration Date]]
  2. [[paidsupport:View Multi-Customer Support Package Information|View Multi-Customer Support Package Information]]
  3. [[paidsupport:View Multi-Customer Support Package Registration Code|View Multi-Customer Support Package Registration Code]]
  4. [[paidsupport:Renew Your Support Package|Renew Your Support Package ]]
    1. [[paidsupport:Change Your Support Package|Change Your Support Package ]]
      1. [[paidsupport:How the Expiration Date is Affected|How the Expiration Date is Affected]]
      2. [[paidsupport:How Multi-Customer Support Packages are Affected|How Multi-Customer Support Packages are Affected]]
2. [[paidsupport:Expired Support Package Notification|Expired Support Package Notification]]

Paid Support Version 1.0

Rosa Couto — Mon, 24 Aug 2009 21:50:19 GMT

Revision 16 posted to Paid Support by Rosa Couto on 8/24/2009 2:50:19 PM

Paid Support Version 1.0

Filed under: Paid Support, Support

[[paidsupport:Installation|Installation]]

[[buildingblocks:Building Blocks|Manage Building Blocks]]

[[buildingblocks:View the Control Panel|View the Control Panel]]
[[buildingblocks:View the Dashboard Menu|View the Dashboard Menu]]
[[buildingblocks:View the Building Blocks Dashboard|View the Building Blocks Dashboard]]

Paid Support Control Panel

[[paidsupport:Paid Support Administration|Paid Support Administration]]

[[paidsupport:Support Packages|Support Packages]]
1. [[paidsupport:Manage Support Packages|Manage Support Packages]]
  1. [[paidsupport:Arrange Support Packages|Arrange Support Packages]]
2. [[paidsupport:View Support Package Details|View Support Package Details]]
  1. [[paidsupport:Filter Support Packages View|Filter Support Packages View]]
3. [[paidsupport:Support Package Contracts|Support Package Contracts – (provided with Secure Checkout)]]
  1. [[paidsupport:Editing Contracts|Editing Contracts]]
    1. [[paidsupport:Force a Contract Update When You Edit a Contract|Force a Contract Update When You Edit a Contract]]
4. [[paidsupport:Email Notice Schedules|Email Notice Schedules – (provided with Secure Checkout)]]
  1. [[paidsupport:Adding an Email Notice to an Email Notice Schedule|Adding an Email Notice to an Email Notice Schedule]]
  2. [[paidsupport:Editing an Email Notice Schedule|Editing an Email Notice Schedule]]
5. [[paidsupport:Add a Support Package|Add a Support Package]]
  1. [[paidsupport:Add Category Tags to a Support Package|Add Category Tags to a Support Package]]
  2. [[paidsupport:Remove Category Tags from a Support Package|Remove Category Tags from a Support Package]]
  3. [[paidsupport:Add Roles to a Support Package|Add Roles to a Support Package]]
  4. [[paidsupport:Remove Roles from a Support Package|Remove Roles from a Support Package]]
6. [[paidsupport:Edit a Support Package|Edit a Support Package]]
7. [[paidsupport:Associate a New Contract with a Support Package|Associate a New Contract with a Support Package]]
8. [[paidsupport:Remove a Contract from a Support Package|Remove a Contract from a Support Package]]
9. [[paidsupport:Force a Contract Update|Force a Contract Update]]
10. [[paidsupport:Associate a New Email Notice Schedule with a Support Package|Associate a New Email Notice Schedule with a Support Package]]
11. [[paidsupport:Remove an Email Notice Schedule from a Support Package|Remove an Email Notice Schedule from a Support Package]]
12. [[paidsupport:Make a Support Package Active or Inactive|Make a Support Package Active or Inactive]]
13. [[paidsupport:View Inactive Support Packages|View Inactive Support Packages]]
14. [[paidsupport:Make a Support Package Visible or Hidden|Make a Support Package Visible or Hidden]]
  1. [[paidsupport:Allow Customers to Purchase Hidden Support Packages|Allow Customers to Purchase Hidden Support Packages]]
15. [[paidsupport:Notify Customers Prior to Expiration|Notify Customers Prior to Expiration]]
[[paidsupport:Support Package Reports|Support Package Reports]]
1. [[paidsupport:Active Support Packages Report|Active Support Packages Report]]
2. [[paidsupport:Expired Support Packages Report|Expired Support Packages Report]]
3. [[paidsupport:New Support Packages Report|New Support Packages Report]]
4. [[paidsupport:Support Packages Purchased Report|Support Packages Purchased Report]]
5. [[paidsupport:Support Package Overview Report|Support Package Overview Report]]
6. [[paidsupport:Export Report Data to CSV File|Export Report Data to CSV File]]

Paid Support on your Website

[[paidsupport:Support Packages on Your Website|Support Packages on Your Website]]

Selecting a Support Package
1. [[paidsupport:View Support Packages|View Support Packages]]
2. [[paidsupport:Select a Support Package|Select a Support Package]]
3. [[paidsupport:Select a Multi-Customer Support Package|Select a Multi-Customer Support Package]]
4. [[paidsupport:Adding Multiple Support Packages to the Shopping Cart|Adding Multiple Support Packages to the Shopping Cart]]
Support Package Information
1. [[paidsupport:View Support Package Information|View Support Package Information]]
  1. [[paidsupport:View Multi-Customer Support Package Expiration Date|View Multi-Customer Support Package Expiration Date]]
  2. [[paidsupport:View Multi-Customer Support Package Information|View Multi-Customer Support Package Information]]
  3. [[paidsupport:View Multi-Customer Support Package Registration Code|View Multi-Customer Support Package Registration Code]]
  4. [[paidsupport:Renew Your Support Package|Renew Your Support Package ]]
    1. [[paidsupport:Changing [paidsupport:Change Your Support Package|Change Your Support Package ]]
      1. [[paidsupport:How the Expiration Date is Affected|How the Expiration Date is Affected]]
      2. [[paidsupport:How Multi-Customer Support Packages are Affected|How Multi-Customer Support Packages are Affected]]
2. [[paidsupport:Expired Support Package Notification|Expired Support Package Notification]]

Paid Support Version 1.0

Kevin Black — Mon, 24 Aug 2009 19:45:16 GMT

Revision 15 posted to Paid Support by Kevin Black on 8/24/2009 12:45:16 PM

Paid Support Version 1.0

Filed under: Paid Support, Support

[[paidsupport:Installation|Installation]]

[[buildingblocks:Building Blocks|Manage Building Blocks]]

[[buildingblocks:View the Control Panel|View the Control Panel]]
[[buildingblocks:View the Dashboard Menu|View the Dashboard Menu]]
[[buildingblocks:View the Building Blocks Dashboard|View the Building Blocks Dashboard]]

Paid Support Control Panel

[[paidsupport:Paid Support Administration|Paid Support Administration]]

[[paidsupport:Support Packages|Support Packages]]
1. [[paidsupport:Manage Support Packages|Manage Support Packages]]
  1. [[paidsupport:Arrange Support Packages|Arrange Support Packages]]
2. [[paidsupport:View Support Package Details|View Support Package Details]]
  1. [[paidsupport:Filter Support Packages View|Filter Support Packages View]]
3. [[paidsupport:Support Package Contracts|Support Package Contracts – (provided with Secure Checkout)]]
  1. [[paidsupport:Editing Contracts|Editing Contracts]]
    1. [[paidsupport:Force a Contract Update When You Edit a Contract|Force a Contract Update When You Edit a Contract]]
4. [[paidsupport:Email Notice Schedules|Email Notice Schedules – (provided with Secure Checkout)]]
  1. [[paidsupport:Adding an Email Notice to an Email Notice Schedule|Adding an Email Notice to an Email Notice Schedule]]
  2. [[paidsupport:Editing an Email Notice Schedule|Editing an Email Notice Schedule]]
5. [[paidsupport:Add a Support Package|Add a Support Package]]
  1. [[paidsupport:Add Category Tags to a Support Package|Add Category Tags to a Support Package]]
  2. [[paidsupport:Remove Category Tags from a Support Package|Remove Category Tags from a Support Package]]
  3. [[paidsupport:Add Roles to a Support Package|Add Roles to a Support Package]]
  4. [[paidsupport:Remove Roles from a Support Package|Remove Roles from a Support Package]]
6. [[paidsupport:Edit a Support Package|Edit a Support Package]]
7. [[paidsupport:Associate a New Contract with a Support Package|Associate a New Contract with a Support Package]]
8. [[paidsupport:Remove a Contract from a Support Package|Remove a Contract from a Support Package]]
9. [[paidsupport:Force a Contract Update|Force a Contract Update]]
10. [[paidsupport:Associate a New Email Notice Schedule with a Support Package|Associate a New Email Notice Schedule with a Support Package]]
11. [[paidsupport:Remove an Email Notice Schedule from a Support Package|Remove an Email Notice Schedule from a Support Package]]
12. [[paidsupport:Make a Support Package Active or Inactive|Make a Support Package Active or Inactive]]
13. [[paidsupport:View Inactive Support Packages|View Inactive Support Packages]]
14. [[paidsupport:Make a Support Package Visible or Hidden|Make a Support Package Visible or Hidden]]
  1. [[paidsupport:Allow Customers to Purchase Hidden Support Packages|Allow Customers to Purchase Hidden Support Packages]]
15. [[paidsupport:Notify Customers Prior to Expiration|Notify Customers Prior to Expiration]]
[[paidsupport:Support Package Reports|Support Package Reports]]
1. [[paidsupport:Active Support Packages Report|Active Support Packages Report]]
2. [[paidsupport:Expired Support Packages Report|Expired Support Packages Report]]
3. [[paidsupport:New Support Packages Report|New Support Packages Report]]
4. [[paidsupport:Support Packages Purchased Report|Support Packages Purchased Report]]
5. [[paidsupport:Support Package Overview Report|Support Package Overview Report]]
6. [[paidsupport:Export Report Data to CSV File|Export Report Data to CSV File]]

Paid Support on your Website

[[paidsupport:Support Packages on Your Website|Support Packages on Your Website]]

Selecting a Support Package
1. [[paidsupport:View Support Packages|View Support Packages]]
2. [[paidsupport:Select a Support Package|Select a Support Package]]
3. [[paidsupport:Select a Multi-Customer Support Package|Select a Multi-Customer Support Package]]
4. [[paidsupport:Adding Multiple Support Packages to the Shopping Cart|Adding Multiple Support Packages to the Shopping Cart]]
Support Package Information
1. [[paidsupport:View Support Package Information|View Support Package Information]]
  1. [[paidsupport:View Multi-Customer Support Package Expiration Date|View Multi-Customer Support Package Expiration Date]]
  2. [[paidsupport:View Multi-Customer Support Package Information|View Multi-Customer Support Package Information]]
  3. [[paidsupport:View Multi-Customer Support Package Registration Code|View Multi-Customer Support Package Registration Code]]
  4. [[paidsupport:Renew Your Support Package|Renew Your Support Package ]]
    1. [[paidsupport:Changing Your Support Package|Change Your Support Package ]]
      1. [[paidsupport:How the Expiration Date is Affected|How the Expiration Date is Affected]]
      2. [[paidsupport:How Multi-Customer Support Packages are Affected|How Multi-Customer Support Packages are Affected]]
2. [[paidsupport:Expired Support Package Notification|Expired Support Package Notification]]

Paid Support Version 1.0

Kevin Black — Mon, 24 Aug 2009 18:31:41 GMT

Revision 14 posted to Paid Support by Kevin Black on 8/24/2009 11:31:41 AM

Paid Support Version 1.0

Filed under: Paid Support, Support

[[paidsupport:Installation|Installation]]

[[buildingblocks:Building Blocks|Manage Building Blocks]]

[[buildingblocks:View the Control Panel|View the Control Panel]]
[[buildingblocks:View the Dashboard Menu|View the Dashboard Menu]]
[[buildingblocks:View the Building Blocks Dashboard|View the Building Blocks Dashboard]]

Paid Support Control Panel

[[paidsupport:Paid Support Administration|Paid Support Administration]]

[[paidsupport:Support Packages|Support Packages]]
1. [[paidsupport:Manage Support Packages|Manage Support Packages]]
  1. [[paidsupport:Arrange Support Packages|Arrange Support Packages]]
2. [[paidsupport:View Support Package Details|View Support Package Details]]
  1. [[paidsupport:Filter Support Packages View|Filter Support Packages View]]
3. [[paidsupport:Support Package Contracts|Support Package Contracts – (provided with Secure Checkout)]]
  1. [[paidsupport:Editing Contracts|Editing Contracts]]
    1. [[paidsupport:Force a Contract Update When You Edit a Contract|Force a Contract Update When You Edit a Contract]]
4. [[paidsupport:Email Notice Schedules|Email Notice Schedules – (provided with Secure Checkout)]]
  1. [[paidsupport:Adding an Email Notice to an Email Notice Schedule|Adding an Email Notice to an Email Notice Schedule]]
  2. [[paidsupport:Editing an Email Notice Schedule|Editing an Email Notice Schedule]]
5. [[paidsupport:Add a Support Package|Add a Support Package]]
  1. [[paidsupport:Add Category Tags to a Support Package|Add Category Tags to a Support Package]]
  2. [[paidsupport:Remove Category Tags from a Support Package|Remove Category Tags from a Support Package]]
  3. [[paidsupport:Add Roles to a Support Package|Add Roles to a Support Package]]
  4. [[paidsupport:Remove Roles from a Support Package|Remove Roles from a Support Package]]
6. [[paidsupport:Edit a Support Package|Edit a Support Package]]
7. [[paidsupport:Associate a New Contract with a Support Package|Associate a New Contract with a Support Package]]
8. [[paidsupport:Remove a Contract from a Support Package|Remove a Contract from a Support Package]]
9. [[paidsupport:Force a Contract Update|Force a Contract Update]]
10. [[paidsupport:Associate a New Email Notice Schedule with a Support Package|Associate a New Email Notice Schedule with a Support Package]]
11. [[paidsupport:Remove an Email Notice Schedule from a Support Package|Remove an Email Notice Schedule from a Support Package]]
12. [[paidsupport:Make a Support Package Active or Inactive|Make a Support Package Active or Inactive]]
13. [[paidsupport:View Inactive Support Packages|View Inactive Support Packages]]
14. [[paidsupport:Make a Support Package Visible or Hidden|Make a Support Package Visible or Hidden]]
  1. [[paidsupport:Allow Customers to Purchase Hidden Support Packages|Allow Customers to Purchase Hidden Support Packages]]
15. [[paidsupport:Notify Customers Prior to Expiration|Notify Customers Prior to Expiration]]

[[paidsupport:Support Package Reports|Support Package Reports]]
1. [[paidsupport:Active Support Packages Report|Active Support Packages Report]]
2. [[paidsupport:Expired Support Packages Report|Expired Support Packages Report]]
3. [[paidsupport:New Support Packages Report|New Support Packages Report]]
4. [[paidsupport:Support Packages Purchased Report|Support Packages Purchased Report]]
5. [[paidsupport:Support Package Overview Report|Support Package Overview Report]]
6. [[paidsupport:Export Report Data to CSV File|Export Report Data to CSV File]]

Paid Support on your Website

[[paidsupport:Support Packages on Your Website|Support Packages on Your Website]]

Selecting a Support Package
1. [[paidsupport:View Support Packages|View Support Packages]]
2. [[paidsupport:Select a Support Package|Select a Support Package]]
3. [[paidsupport:Select a Multi-Customer Support Package|Select a Multi-Customer Support Package]]
4. [[paidsupport:Adding Multiple Support Packages to the Shopping Cart|Adding Multiple Support Packages to the Shopping Cart]]
Support Package Information
1. [[paidsupport:View Support Package Information|View Support Package Information]]
  1. [[paidsupport:View Multi-Customer Support Package Expiration Date|View Multi-Customer Support Package Expiration Date]]
  2. [[paidsupport:View Multi-Customer Support Package Information|View Multi-Customer Support Package Information]]
  3. [[paidsupport:View Multi-Customer Support Package Registration Code|View Multi-Customer Support Package Registration Code]]
  4. [[paidsupport:Renew Your Support Package|Renew Your Support Package ]]
    1. [[paidsupport:Changing Your Support Package|Change Your Support Package ]]
      1. [[paidsupport:How the Expiration Date is Affected|How the Expiration Date is Affected]]
      2. [[paidsupport:How Multi-Customer Support Packages are Affected|How Multi-Customer Support Packages are Affected]]
2. [[paidsupport:Expired Support Package Notification|Expired Support Package Notification]]

Paid Support Version 1.0

Kevin Black — Mon, 24 Aug 2009 18:31:14 GMT

Revision 13 posted to Paid Support by Kevin Black on 8/24/2009 11:31:14 AM

Paid Support Version 1.0

Filed under: Paid Support, Support

[[paidsupport:Installation|Installation]]

[[buildingblocks:Building Blocks|Manage Building Blocks]]

[[buildingblocks:View the Control Panel|View the Control Panel]]
[[buildingblocks:View the Dashboard Menu|View the Dashboard Menu]]
[[buildingblocks:View the Building Blocks Dashboard|View the Building Blocks Dashboard]]

Paid Support Control Panel

[[paidsupport:Paid Support Administration|Paid Support Administration]]

[[paidsupport:Support Packages|Support Packages]]
1. [[paidsupport:Manage Support Packages|Manage Support Packages]]
  1. [[paidsupport:Arrange Support Packages|Arrange Support Packages]]
2. [[paidsupport:View Support Package Details|View Support Package Details]]
  1. [[paidsupport:Filter Support Packages View|Filter Support Packages View]]
3. [[paidsupport:Support Package Contracts|Support Package Contracts – (provided with Secure Checkout)]]
  1. [[paidsupport:Editing Contracts|Editing Contracts]]
    1. [[paidsupport:Force a Contract Update When You Edit a Contract|Force a Contract Update When You Edit a Contract]]
4. [[paidsupport:Email Notice Schedules|Email Notice Schedules – (provided with Secure Checkout)]]
  1. [[paidsupport:Adding an Email Notice to an Email Notice Schedule|Adding an Email Notice to an Email Notice Schedule]]
  2. [[paidsupport:Editing an Email Notice Schedule|Editing an Email Notice Schedule]]
5. [[paidsupport:Add a Support Package|Add a Support Package]]
  1. [[paidsupport:Add Category Tags to a Support Package|Add Category Tags to a Support Package]]
  2. [[paidsupport:Remove Category Tags from a Support Package|Remove Category Tags from a Support Package]]
  3. [[paidsupport:Add Roles to a Support Package|Add Roles to a Support Package]]
  4. [[paidsupport:Remove Roles from a Support Package|Remove Roles from a Support Package]]
6. [[paidsupport:Edit a Support Package|Edit a Support Package]]
7. [[paidsupport:Associate a New Contract with a Support Package|Associate a New Contract with a Support Package]]
8. [[paidsupport:Remove a Contract from a Support Package|Remove a Contract from a Support Package]]
9. [[paidsupport:Force a Contract Update|Force a Contract Update]]
10. [[paidsupport:Associate a New Email Notice Schedule with a Support Package|Associate a New Email Notice Schedule with a Support Package]]
11. [[paidsupport:Remove an Email Notice Schedule from a Support Package|Remove an Email Notice Schedule from a Support Package]]
12. [[paidsupport:Make a Support Package Active or Inactive|Make a Support Package Active or Inactive]]
13. [[paidsupport:View Inactive Support Packages|View Inactive Support Packages]]
14. [[paidsupport:Make a Support Package Visible or Hidden|Make a Support Package Visible or Hidden]]
  1. [[paidsupport:Allow Customers to Purchase Hidden Support Packages|Allow Customers to Purchase Hidden Support Packages]]
15. [[paidsupport:Notify Customers Prior to Expiration|Notify Customers Prior to Expiration]]

[[paidsupport:Support Package Reports|Support Package Reports]]
1. [[paidsupport:Active Support Packages Report|Active Support Packages Report]]
2. [[paidsupport:Expired Support Packages Report|Expired Support Packages Report]]
3. [[paidsupport:New Support Packages Report|New Support Packages Report]]
4. [[paidsupport:Support Packages Purchased Report|Support Packages Purchased Report]]
5. [[paidsupport:Support Package Overview Report|Support Package Overview Report]]
6. [[paidsupport:Export Report Data to CSV File|Export Report Data to CSV File]]

Paid Support on your Website

[[paidsupport:Support Packages on Your Website|Support Packages on Your Website]]

Selecting a Support Package
1. [[paidsupport:View Support Packages|View Support Packages]]
2. [[paidsupport:Select a Support Package|Select a Support Package]]
3. [[paidsupport:Select a Multi-Customer Support Package|Select a Multi-Customer Support Package]]
4. [[paidsupport:Adding Multiple Support Packages to the Shopping Cart|Adding Multiple Support Packages to the Shopping Cart]]
Support Package Information
1. [[paidsupport:View Support Package Information|View Support Package Information]]
  1. [[paidsupport:View Multi-Customer Support Package Expiration Date|View Multi-Customer Support Package Expiration Date]]
  2. [[paidsupport:View Multi-Customer Support Package Information|View Multi-Customer Support Package Information]]
  3. [[paidsupport:View Multi-Customer Support Package Registration Code|View Multi-Customer Support Package Registration Code]]
  4. [[paidsupport:Renew Your Support Package|Renew Your Support Package ]]
    1. [[paidsupport:Changing Your Support Package|Change Your Support Package ]]
      1. [[paidsupport:How the Expiration Date is Affected|How the Expiration Date is Affected]]
      2. [[paidsupport:How Multi-Customer Support Packages are Affected|How Multi-Customer Support Packages are Affected]]
2. [[paidsupport:Expired Support Package Notification|Expired Support Package Notification]]

Paid Support Version 1.0

Kevin Black — Mon, 24 Aug 2009 18:13:11 GMT

Revision 12 posted to Paid Support by Kevin Black on 8/24/2009 11:13:11 AM

Paid Support Administration Version 1.0

Filed under: Paid Support, Support

[[paidsupport:Installation|Installation]]

[[buildingblocks:Building Blocks|Manage Building Blocks]]

[[buildingblocks:View the Control Panel|View the Control Panel]]
[[buildingblocks:View the Dashboard Menu|View the Dashboard Menu]]
[[buildingblocks:View the Building Blocks Dashboard|View the Building Blocks Dashboard]]

Paid Support Control Panel

[[paidsupport:Paid Support Administration|Paid Support Administration]]

[[paidsupport:Support Packages|Support Packages]]
1. [[paidsupport:Manage Support Packages|Manage Support Packages]]
  1. [[paidsupport:Arrange Support Packages|Arrange Support Packages]]
2. [[paidsupport:View Support Package Details|View Support Package Details]]
  1. [[paidsupport:Filter Support Packages View|Filter Support Packages View]]
3. [[paidsupport:Support Package Contracts|Support Package Contracts – (provided with Secure Checkout)]]
  1. [[paidsupport:Editing Contracts|Editing Contracts]]
    1. [[paidsupport:Force a Contract Update When You Edit a Contract|Force a Contract Update When You Edit a Contract]]
4. [[paidsupport:Email Notice Schedules|Email Notice Schedules – (provided with Secure Checkout)]]
  1. [[paidsupport:Adding an Email Notice to an Email Notice Schedule|Adding an Email Notice to an Email Notice Schedule]]
  2. [[paidsupport:Editing an Email Notice Schedule|Editing an Email Notice Schedule]]
5. [[paidsupport:Add a Support Package|Add a Support Package]]
  1. [[paidsupport:Add Category Tags to a Support Package|Add Category Tags to a Support Package]]
  2. [[paidsupport:Remove Category Tags from a Support Package|Remove Category Tags from a Support Package]]
  3. [[paidsupport:Add Roles to a Support Package|Add Roles to a Support Package]]
  4. [[paidsupport:Remove Roles from a Support Package|Remove Roles from a Support Package]]
6. [[paidsupport:Edit a Support Package|Edit a Support Package]]
7. [[paidsupport:Associate a New Contract with a Support Package|Associate a New Contract with a Support Package]]
8. [[paidsupport:Remove a Contract from a Support Package|Remove a Contract from a Support Package]]
9. [[paidsupport:Force a Contract Update|Force a Contract Update]]
10. [[paidsupport:Associate a New Email Notice Schedule with a Support Package|Associate a New Email Notice Schedule with a Support Package]]
11. [[paidsupport:Remove an Email Notice Schedule from a Support Package|Remove an Email Notice Schedule from a Support Package]]
12. [[paidsupport:Make a Support Package Active or Inactive|Make a Support Package Active or Inactive]]
13. [[paidsupport:View Inactive Support Packages|View Inactive Support Packages]]
14. [[paidsupport:Make a Support Package Visible or Hidden|Make a Support Package Visible or Hidden]]
  1. [[paidsupport:Allow Customers to Purchase Hidden Support Packages|Allow Customers to Purchase Hidden Support Packages]]
15. [[paidsupport:Notify Customers Prior to Expiration|Notify Customers Prior to Expiration]]

[[paidsupport:Support Package Reports|Support Package Reports]]
1. [[paidsupport:Active Support Packages Report|Active Support Packages Report]]
2. [[paidsupport:Expired Support Packages Report|Expired Support Packages Report]]
3. [[paidsupport:New Support Packages Report|New Support Packages Report]]
4. [[paidsupport:Support Packages Purchased Report|Support Packages Purchased Report]]
5. [[paidsupport:Support Package Overview Report|Support Package Overview Report]]
6. [[paidsupport:Export Report Data to CSV File|Export Report Data to CSV File]]

Paid Support on your Website

[[paidsupport:Support Packages on Your Website|Support Packages on Your Website]]

Selecting a Support Package
1. [[paidsupport:View Support Packages|View Support Packages]]
2. [[paidsupport:Select a Support Package|Select a Support Package]]
3. [[paidsupport:Select a Multi-Customer Support Package|Select a Multi-Customer Support Package]]
4. [[paidsupport:Adding Multiple Support Packages to the Shopping Cart|Adding Multiple Support Packages to the Shopping Cart]]
Support Package Information
1. [[paidsupport:View Support Package Information|View Support Package Information]]
  1. [[paidsupport:View Multi-Customer Support Package Expiration Date|View Multi-Customer Support Package Expiration Date]]
  2. [[paidsupport:View Multi-Customer Support Package Information|View Multi-Customer Support Package Information]]
  3. [[paidsupport:View Multi-Customer Support Package Registration Code|View Multi-Customer Support Package Registration Code]]
  4. [[paidsupport:Renew Your Support Package|Renew Your Support Package ]]
    1. [[paidsupport:Changing Your Support Package|Change Your Support Package ]]
      1. [[paidsupport:How the Expiration Date is Affected|How the Expiration Date is Affected]]
      2. [[paidsupport:How Multi-Customer Support Packages are Affected|How Multi-Customer Support Packages are Affected]]
2. [[paidsupport:Expired Support Package Notification|Expired Support Package Notification]]

Paid Support Administration Version 1.0

Rosa Couto — Mon, 24 Aug 2009 18:00:19 GMT

Revision 11 posted to Paid Support by Rosa Couto on 8/24/2009 11:00:19 AM

Paid Support Administration Version 1.0

Filed under: Paid Support, Support

[[paidsupport:Installation|Installation]]

[[buildingblocks:Building Blocks|Manage Building Blocks]]

[[buildingblocks:View the Control Panel|View the Control Panel]]
[[buildingblocks:View the Dashboard Menu|View the Dashboard Menu]]
[[buildingblocks:View the Building Blocks Dashboard|View the Building Blocks Dashboard]]

Paid Support Control Panel

[[paidsupport:Paid Support Administration|Paid Support Administration]]

[[paidsupport:Support Packages|Support Packages]]
1. [[paidsupport:Manage Support Packages|Manage Support Packages]]
  1. [[paidsupport:Arrange Support Packages|Arrange Support Packages]]
2. [[paidsupport:View Support Package Details|View Support Package Details]]
  1. [[paidsupport:Filter Support Packages View|Filter Support Packages View]]
3. [[paidsupport:Support Package Contracts|Support Package Contracts – (provided with Secure Checkout)]]
  1. [[paidsupport:Editing Contracts|Editing Contracts]]
    1. [[paidsupport:Force a Contract Update When You Edit a Contract|Force a Contract Update When You Edit a Contract]]
4. [[paidsupport:Email Notice Schedules|Email Notice Schedules – (provided with Secure Checkout)]]
  1. [[paidsupport:Adding an Email Notice to an Email Notice Schedule|Adding an Email Notice to an Email Notice Schedule]]
  2. [[paidsupport:Editing an Email Notice Schedule|Editing an Email Notice Schedule]]
5. [[paidsupport:Add a Support Package|Add a Support Package]]
  1. [[paidsupport:Add Category Tags to a Support Package|Add Category Tags to a Support Package]]
  2. [[paidsupport:Remove Category Tags from a Support Package|Remove Category Tags from a Support Package]]
  3. [[paidsupport:Add Roles to a Support Package|Add Roles to a Support Package]]
  4. [[paidsupport:Remove Roles from a Support Package|Remove Roles from a Support Package]]
6. [[paidsupport:Edit a Support Package|Edit a Support Package]]
7. [[paidsupport:Associate a New Contract with a Support Package|Associate a New Contract with a Support Package]]
8. [[paidsupport:Remove a Contract from a Support Package|Remove a Contract from a Support Package]]
9. [[paidsupport:Force a Contract Update|Force a Contract Update]]
10. [[paidsupport:Associate a New Email Notice Schedule with a Support Package|Associate a New Email Notice Schedule with a Support Package]]
11. [[paidsupport:Remove an Email Notice Schedule from a Support Package|Remove an Email Notice Schedule from a Support Package]]
12. [[paidsupport:Make a Support Package Active or Inactive|Make a Support Package Active or Inactive]]
13. [[paidsupport:View Inactive Support Packages|View Inactive Support Packages]]
14. [[paidsupport:Make a Support Package Visible or Hidden|Make a Support Package Visible or Hidden]]
  1. [[paidsupport:Allow Customers to Purchase Hidden Support Packages|Allow Customers to Purchase Hidden Support Packages]]
15. [[paidsupport:Notify Customers Prior to Expiration|Notify Customers Prior to Expiration]]

[[paidsupport:Reports|Support [paidsupport:Support Package Reports|Support Package Reports]]
1. [[paidsupport:Active Support Packages Report|Active Support Packages Report]]
2. [[paidsupport:Expired Support Packages Report|Expired Support Packages Report]]
3. [[paidsupport:New Support Packages Report|New Support Packages Report]]
4. [[paidsupport:Support Packages Purchased Report|Support Packages Purchased Report]]
5. [[paidsupport:Support Package Overview Report|Support Package Overview Report]]
6. [[paidsupport:Export Report Data to CSV File|Export Report Data to CSV File]]

Paid Support on your Website

[[paidsupport:Support Packages on Your Website|Support Packages on Your Website]]

Selecting a Support Package
1. [[paidsupport:View Support Packages|View Support Packages]]
2. [[paidsupport:Select a Support Package|Select a Support Package]]
3. [[paidsupport:Select a Multi-Customer Support Package|Select a Multi-Customer Support Package]]
4. [[paidsupport:Adding Multiple Support Packages to the Shopping Cart|Adding Multiple Support Packages to the Shopping Cart]]
Support Package Information
1. [[paidsupport:View Support Package Information|View Support Package Information]]
  1. [[paidsupport:View Multi-Customer Support Package Expiration Date|View Multi-Customer Support Package Expiration Date]]
  2. [[paidsupport:View Multi-Customer Support Package Information|View Multi-Customer Support Package Information]]
  3. [[paidsupport:View Multi-Customer Support Package Registration Code|View Multi-Customer Support Package Registration Code]]
  4. [[paidsupport:Renew Your Support Package|Renew Your Support Package ]]
    1. [[paidsupport:Changing Your Support Package|Change Your Support Package ]]
      1. [[paidsupport:How the Expiration Date is Affected|How the Expiration Date is Affected]]
      2. [[paidsupport:How Multi-Customer Support Packages are Affected|How Multi-Customer Support Packages are Affected]]
2. [[paidsupport:Expired Support Package Notification|Expired Support Package Notification]]

Paid Support Administration Version 1.0

Rosa Couto — Mon, 24 Aug 2009 17:40:53 GMT

Revision 10 posted to Paid Support by Rosa Couto on 8/24/2009 10:40:53 AM

Paid Support Administration Version 1.0

Filed under: Paid Support, Support

[[paidsupport:Installation|Installation]]

[[buildingblocks:Building Blocks|Manage Building Blocks]]

[[buildingblocks:View the Control Panel|View the Control Panel]]
[[buildingblocks:View the Dashboard Menu|View the Dashboard Menu]]
[[buildingblocks:View the Building Blocks Dashboard|View the Building Blocks Dashboard]]

Paid Support Control Panel

[[paidsupport:Paid Support Administration|Paid Support Administration]]

[[paidsupport:Support Packages|Support Packages]]
1. [[paidsupport:Manage Support Packages|Manage Support Packages]]
  1. [[paidsupport:Arrange Support Packages|Arrange Support Packages]]
2. [[paidsupport:View Support Package Details|View Support Package Details]]
  1. [[paidsupport:Filter Support Packages View|Filter Support Packages View]]
3. [[paidsupport:Support Package Contracts|Support Package Contracts – (provided with Secure Checkout)]]
  1. [[paidsupport:Editing Contracts|Editing Contracts]]
    1. [[paidsupport:Force a Contract Update When You Edit a Contract|Force a Contract Update When You Edit a Contract]]
4. [[paidsupport:Email Notice Schedules|Email Notice Schedules – (provided with Secure Checkout)]]
  1. [[paidsupport:Adding an Email Notice to an Email Notice Schedule|Adding an Email Notice to an Email Notice Schedule]]
  2. [[paidsupport:Editing an Email Notice Schedule|Editing an Email Notice Schedule]]
5. [[paidsupport:Add a Support Package|Add a Support Package]]
  1. [[paidsupport:Add Category Tags to a Support Package|Add Category Tags to a Support Package]]
  2. [[paidsupport:Remove Category Tags from a Support Package|Remove Category Tags from a Support Package]]
  3. [[paidsupport:Add Roles to a Support Package|Add Roles to a Support Package]]
  4. [[paidsupport:Remove Roles from a Support Package|Remove Roles from a Support Package]]
6. [[paidsupport:Edit a Support Package|Edit a Support Package]]
7. [[paidsupport:Associate a New Contract with a Support Package|Associate a New Contract with a Support Package]]
8. [[paidsupport:Remove a Contract from a Support Package|Remove a Contract from a Support Package]]
9. [[paidsupport:Force a Contract Update|Force a Contract Update]]
10. [[paidsupport:Associate a New Email Notice Schedule with a Support Package|Associate a New Email Notice Schedule with a Support Package]]
11. [[paidsupport:Remove an Email Notice Schedule from a Support Package|Remove an Email Notice Schedule from a Support Package]]
12. [[paidsupport:Making [paidsupport:Make a Support Package Active or Inactive|Make a Support Package Active or Inactive]]
13. [[paidsupport:View Inactive Support Packages|View Inactive Support Packages]]
14. [[paidsupport:Make a Support Package Visible or Hidden|Make a Support Package Visible or Hidden]]
  1. [[paidsupport:Allow Users Customers to Purchase Hidden Support Packages|Allow Users Customers to Purchase Hidden Support Packages]]
15. [[paidsupport:Notify Members Customers Prior to Expiration|Notify Members Customers Prior to Expiration]]

[[paidsupport:Reports|Support Package Reports]]
1. [[paidsupport:Active Support Packages Report|Active Support Packages Report]]
2. [[paidsupport:Expired Support Packages Report|Expired Support Packages Report]]
3. [[paidsupport:New Support Packages Report|New Support Packages Report]]
4. [[paidsupport:Support Packages Purchased Report|Support Packages Purchased Report]]
5. [[paidsupport:Support Package Overview Report|Support Package Overview Report]]
6. [[paidsupport:Export Report Data to CSV File|Export Report Data to CSV File]]

Paid Support on your Website

[[paidsupport:Support Packages on Your Website|Support Packages on Your Website]]

Selecting a Support Package
1. [[paidsupport:View Support Packages|View Support Packages]]
2. [[paidsupport:Select a Support Package|Select a Support Package]]
3. [[paidsupport:Select a Multi-Member Multi-Customer Support Package|Select a Multi-Member Multi-Customer Support Package]]
4. [[paidsupport:Adding Multiple Support Packages to the Shopping Cart|Adding Multiple Support Packages to the Shopping Cart]]
Support Package Information
1. [[paidsupport:View Support Package Information|View Support Package Information]]
  1. [[paidsupport:View Multi-Member Multi-Customer Support Package Expiration Date|View Multi-Member Multi-Customer Support Package Expiration Date]]
  2. [[paidsupport:View Multi-Member Multi-Customer Support Package Information|View Multi-Member Multi-Customer Support Package Information]]
  3. [[paidsupport:View Multi-Member Multi-Customer Support Package Registration Code|View Multi-Member Multi-Customer Support Package Registration Code]]
  4. [[paidsupport:Renew Your Support Package|Renew Your Support Package ]]
    1. [[paidsupport:Changing Your Support Package|Change Your Support Package ]]
      1. [[paidsupport:How the Expiration Date is Affected|How the Expiration Date is Affected]]
      2. [[paidsupport:How Multi-Member Multi-Customer Support Packages are Affected|How Multi-Member Multi-Customer Support Packages are Affected]]
2. [[paidsupport:Expired Support Package Notification|Expired Support Package Notification]]

Paid Support Administration Version 1.0

Rosa Couto — Mon, 24 Aug 2009 04:41:26 GMT

Revision 9 posted to Paid Support by Rosa Couto on 8/23/2009 9:41:26 PM

Paid Support Administration Version 1.0

Filed under: Paid Support, Support

[[paidsupport:Installation|Installation]]

[[buildingblocks:Building Blocks|Manage Building Blocks]]

[[buildingblocks:View the Control Panel|View the Control Panel]]
[[buildingblocks:View the Dashboard Menu|View the Dashboard Menu]]
[[buildingblocks:View the Building Blocks Dashboard|View the Building Blocks Dashboard]]

Paid Support Control Panel

[[paidsupport:Paid Support Administration|Paid Support Administration]]

[[paidsupport:Support Package Administration|Support Packages Administration]Packages|Support Packages]]
1. [[paidsupport:Manage Support Packages|Manage Support Packages]]
  1. [[paidsupport:Arrange Support Packages|Arrange Support Packages]]
2. [[paidsupport:View Support Package Details|View Support Package Details]]
  1. [[paidsupport:Filter Support Packages View|Filter Support Packages View]]
3. [[paidsupport:Support Package Contracts|Support Package Contracts – (provided with Secure Checkout)]]
  1. [[paidsupport:Editing Contracts|Editing Contracts]]
    1. [[paidsupport:Force a Contract Update When You Edit a Contract|Force a Contract Update When You Edit a Contract]]
4. [[paidsupport:Email Notice Schedules|Email Notice Schedules – (provided with Secure Checkout)]]
  1. [[paidsupport:Adding an Email Notice to an Email Notice Schedule|Adding an Email Notice to an Email Notice Schedule]]
  2. [[paidsupport:Editing an Email Notice Schedule|Editing an Email Notice Schedule]]
5. [[paidsupport:Add a Support Package|Add a Support Package]]
  1. [[paidsupport:Add Category Tags to a Support Package|Add Category Tags to a Support Package]]
  2. [[paidsupport:Remove Category Tags from a Support Package|Remove Category Tags from a Support Package]]
  3. [[paidsupport:Add Roles to a Support Package|Add Roles to a Support Package]]
  4. [[paidsupport:Remove Roles from a Support Package|Remove Roles from a Support Package]]
6. [[paidsupport:Edit a Support Package|Edit a Support Package]]
7. [[paidsupport:Associate a New Contract with a Support Package|Associate a New Contract with a Support Package]]
8. [[paidsupport:Remove a Contract from a Support Package|Remove a Contract from a Support Package]]
9. [[paidsupport:Force a Contract Update|Force a Contract Update]]
10. [[paidsupport:Associate a New Email Notice Schedule with a Support Package|Associate a New Email Notice Schedule with a Support Package]]
11. [[paidsupport:Remove an Email Notice Schedule from a Support Package|Remove an Email Notice Schedule from a Support Package]]
12. [[paidsupport:Making a Support Package Active or Inactive|Make a Support Package Active or Inactive]]
13. [[paidsupport:View Inactive Support Packages|View Inactive Support Packages]]
14. [[paidsupport:Make a Support Package Visible or Hidden|Make a Support Package Visible or Hidden]]
  1. [[paidsupport:Allow Users to Purchase Hidden Support Packages|Allow Users to Purchase Hidden Support Packages]]
15. [[paidsupport:Notify Members Prior to Expiration|Notify Members Prior to Expiration]]

[[paidsupport:Reports|Support Package Reports]]
1. [[paidsupport:Active Support Packages Report|Active Support Packages Report]]
2. [[paidsupport:Expired Support Packages Report|Expired Support Packages Report]]
3. [[paidsupport:New Support Packages Report|New Support Packages Report]]
4. [[paidsupport:Support Packages Purchased Report|Support Packages Purchased Report]]
5. [[paidsupport:Support Package Overview Report|Support Package Overview Report]]
6. [[paidsupport:Export Report Data to CSV File|Export Report Data to CSV File]]

Paid Support on your Website

[[paidsupport:Support Packages on Your Website|Support Packages on Your Website]]

Selecting a Support Package
1. [[paidsupport:View Support Packages|View Support Packages]]
2. [[paidsupport:Select a Support Package|Select a Support Package]]
3. [[paidsupport:Select a Multi-Member Support Package|Select a Multi-Member Support Package]]
4. [[paidsupport:Adding Multiple Support Packages to the Shopping Cart|Adding Multiple Support Packages to the Shopping Cart]]
Support Package Information
1. [[paidsupport:View Support Package Information|View Support Package Information]]
  1. [[paidsupport:View Multi-Member Support Package Expiration Date|View Multi-Member Support Package Expiration Date]]
  2. [[paidsupport:View Multi-Member Support Package Information|View Multi-Member Support Package Information]]
  3. [[paidsupport:View Multi-Member Support Package Registration Code|View Multi-Member Support Package Registration Code]]
  4. [[paidsupport:Renew Your Support Package|Renew Your Support Package ]]
    1. [[paidsupport:Changing Your Support Package|Change Your Support Package ]]
      1. [[paidsupport:How the Expiration Date is Affected|How the Expiration Date is Affected]]
      2. [[paidsupport:How Multi-Member Support Packages are Affected|How Multi-Member Support Packages are Affected]]
2. [[paidsupport:Expired Support Package Notification|Expired Support Package Notification]]

Paid Support Administration Version 1.0

Rosa Couto — Mon, 24 Aug 2009 04:39:45 GMT

Revision 8 posted to Paid Support by Rosa Couto on 8/23/2009 9:39:45 PM

Paid Support Administration Version 1.0

Filed under: Paid Support, Support

[[paidsupport:Installation|Installation]]

[[buildingblocks:Building Blocks|Manage Building Blocks]]

[[buildingblocks:View the Control Panel|View the Control Panel]]
[[buildingblocks:View the Dashboard Menu|View the Dashboard Menu]]
[[buildingblocks:View the Building Blocks Dashboard|View the Building Blocks Dashboard]]

Paid Support Control Panel

[[paidsupport:Advanced [paidsupport:Paid Support Package Administration|Paid Support Administration]]

[[paidsupport:Support Package Administration|Support Packages]Packages Administration]]
1. [[paidsupport:Manage Support Packages|Manage Support Packages]]
  1. [[paidsupport:Arrange Support Packages|Arrange Support Packages]]
2. [[paidsupport:Viewing [paidsupport:View Support Packages|View Package Details|View Support Package Details]]
  1. [[paidsupport:Filter Support Packages View|Filter Support Packages View]]
3. [[paidsupport:Support Package Contracts|Support Package Contracts – (provided with Secure Checkout)]]
  1. [[paidsupport:Editing Contracts|Editing Contracts]]
    1. [[paidsupport:Force a Contract Update when you edit When You Edit a Contract|Force a Contract Update when you edit When You Edit a Contract]]
4. [[paidsupport:Email Notice Schedules|Email Notice Schedules – (provided with Secure Checkout)]]
  1. [[paidsupport:Adding an Email Notice to an Email Notice Schedule|Adding an Email Notice to an Email Notice Schedule]]
  2. [[paidsupport:Viewing Support Packages Associated with [paidsupport:Editing an Email Notice Schedule|Editing an Email Notice Schedule]]
5. [[paidsupport:Add a Support Package|Add a Support Package]]
  1. [[paidsupport:Adding [paidsupport:Add Category Tags to a Support Package|Add Category Tags to a Support Package]]
  2. [[paidsupport:Removing [paidsupport:Remove Category Tags from a Support Package|Remove Category Tags from a Support Package]]
  3. [[paidsupport:Adding [paidsupport:Add Roles to a Support Package|Add Roles to a Support Package]]
  4. [[paidsupport:Removing [paidsupport:Remove Roles from a Support Package|Remove Roles from a Support Package]]
6. [[paidsupport:Edit a Support Package|Edit a Support Package]]
7. [[paidsupport:Associate a New Contract with a Support Package|Associate a New Contract with a Support Package]]
8. [[paidsupport:Remove a Contract from a Support Package|Remove a Contract from a Support Package]]
9. [[paidsupport:Force a Contract Update|Force a Contract Update]]
10. [[paidsupport:Associate a New Email Notice Schedule with a Support Package|Associate a New Email Notice Schedule with a Support Package]]
11. [[paidsupport:Remove an Email Notice Schedule from a Support Package|Remove an Email Notice Schedule from a Support Package]]
12. [[paidsupport:Making a Support Package Active or Inactive|Make a Support Package Active or Inactive]]
13. [[paidsupport:View Inactive Support Packages|View Inactive Support Packages]]
14. [[paidsupport:Making [paidsupport:Make a Support Package Visible or Hidden|Make a Support Package Visible or Hidden]]
  1. [[paidsupport:Allowing [paidsupport:Allow Users to Purchase Hidden Support Packages|Allow Users to Purchase Hidden Support Packages]]
15. [[paidsupport:Notify Members Prior to Expiration|Notify Members Prior to Expiration]]

[[paidsupport:Reports|Support Package Reports]]
1. [[paidsupport:Active Support Packages|Active Packages Report|Active Support Packages Report]]
2. [[paidsupport:Expired Support Packages|Expired Packages Report|Expired Support Packages Report]]
3. [[paidsupport:New Support Packages|New Packages Report|New Support Packages Report]]
4. [[paidsupport:Support Packages Purchased|Support Purchased Report|Support Packages Purchased Report]]
5. [[paidsupport:Support Package Overview|Support Overview Report|Support Package Overview Report]]
6. [[paidsupport:Export Report Data to CSV File|Export Report Data to CSV File]]

Paid Support on your Website

[[paidsupport:Support Packages on your Your Website|Support Packages on your Your Website]]

Selecting a Support Package
1. [[paidsupport:View Support Packages|View Support Packages]]
2. [[paidsupport:Select a Support Package|Select a Support Package]]
3. [[paidsupport:Select a Multi-Member Support Package|Select a Multi-Member Support Package]]
4. [[paidsupport:Adding Multiple Support Packages to the Shopping Cart|Adding Multiple Support Packages to the Shopping Cart]]
Support Package Information
1. [[paidsupport:View support package Support Package Information|View Support Package Information]]
  1. [[paidsupport:View Multi-Member Support Package Expiration Date|View Multi-Member Support Package Expiration Date]]
  2. [[paidsupport:View Multi-Member Support Package Information|View Multi-Member Support Package Information]]
  3. [[paidsupport:View Multi-Member Support Package registration Registration Code|View Multi-Member Support Package Registration Code]]
  4. [[paidsupport:Renew Your Support Package|Renew Your Support Package ]]
    1. [[paidsupport:Changing Your Support Package|Change Your Support Package ]]
      1. [[paidsupport:How the Expiration Date is Affected|How the Expiration Date is Affected]]
      2. [[paidsupport:How Multi-Member Support Packages are Affected|How Multi-Member Support Packages are Affected]]
2. [[paidsupport:Expired Support Package Notification|Expired Support Package Notification]]

Paid Support Administration Version 1.0

Rosa Couto — Fri, 21 Aug 2009 05:23:27 GMT

Revision 7 posted to Paid Support by Rosa Couto on 8/20/2009 10:23:27 PM

Paid Support Administration Version 1.0

Filed under: Paid Support, Support

[[paidsupport:Installation|Installation]]

[[buildingblocks:Building Blocks|Manage Building Blocks]]

[[buildingblocks:View the Control Panel|View the Control Panel]]
[[buildingblocks:View the Dashboard Menu|View the Dashboard Menu]]
[[buildingblocks:View the Building Blocks Dashboard|View the Building Blocks Dashboard]]

Paid Support Control Panel

[[paidsupport:Advanced Support Package Administration|Paid Support Administration]]

[[paidsupport:Support Package Administration|Support Packages]]
1. [[paidsupport:Manage Support Packages|Manage Support Packages]]
  1. [[paidsupport:Arrange Support Packages|Arrange Support Packages]]
2. [[paidsupport:Viewing Support Packages|View Support Package Details]]
  1. [[paidsupport:Filter Support Packages View|Filter Support Packages View]]
3. [[paidsupport:Support Package Contracts|Support Package Contracts – (provided with Secure Checkout)]]
  1. [[paidsupport:Editing Contracts|Editing Contracts]]
    1. [[paidsupport:Force a Contract Update when you edit a Contract|Force a Contract Update when you edit a Contract]]
4. [[paidsupport:Email Notice Schedules|Email Notice Schedules – (provided with Secure Checkout)]]
  1. [[paidsupport:Adding an Email Notice to an Email Notice Schedule|Adding an Email Notice to an Email Notice Schedule]]
  2. [[paidsupport:Viewing Support Packages Associated with an Email Notice Schedule|Editing an Email Notice Schedule]]
5. [[paidsupport:Add a Support Package|Add a Support Package]]
  1. [[paidsupport:Adding Category Tags to a Support Package|Add Category Tags to a Support Package]]
  2. [[paidsupport:Removing Category Tags from a Support Package|Remove Category Tags from a Support Package]]
  3. [[paidsupport:Adding Roles to a Support Package|Add Roles to a Support Package]]
  4. [[paidsupport:Removing Roles from a Support Package|Remove Roles from a Support Package]]
6. [[paidsupport:Edit a Support Package|Edit a Support Package]]
7. [[paidsupport:Associate a New Contract with a Support Package|Associate a New Contract with a Support Package]]
8. [[paidsupport:Remove a Contract from a Support Package|Remove a Contract from a Support Package]]
9. [[paidsupport:Force a Contract Update|Force a Contract Update]]
10. [[paidsupport:Associate a New Email Notice Schedule with a Support Package|Associate a New Email Notice Schedule with a Support Package]]
11. [[paidsupport:Remove an Email Notice Schedule from a Support Package|Remove an Email Notice Schedule from a Support Package]]
12. [[paidsupport:Making a Support Package Active or Inactive|Make a Support Package Active or Inactive]]
13. [[paidsupport:View Inactive Support Packages|View Inactive Support Packages]]
14. [[paidsupport:Making a Support Package Visible or Hidden|Make a Support Package Visible or Hidden]]
  1. [[paidsupport:Allowing Users to Purchase Hidden Support Packages|Allow Users to Purchase Hidden Support Packages]]
15. [[paidsupport:Notify Members Prior to Expiration|Notify Members Prior to Expiration]]

[[paidsupport:Reports|Support Package Reports]]
1. [[paidsupport:Active Support Packages|Active Support Packages Report]]
2. [[paidsupport:Expired Support Packages|Expired Support Packages Report]]
3. [[paidsupport:New Support Packages|New Support Packages Report]]
4. [[paidsupport:Support Packages Purchased|Support Packages Purchased Report]]
5. [[paidsupport:Support Package Overview|Support Package Overview Report]]
6. [[paidsupport:Export Report Data to CSV File|Export Report Data to CSV File]]

Paid Support on your Website

[[paidsupport:Support Packages on your Website|Support Packages on your Website]]

Selecting a Support Package
1. [[paidsupport:View Support Packages|View Support Packages]]
2. [[paidsupport:Select a Support Package|Select a Support Package]]
3. [[paidsupport:Select a Multi-Member Support Package|Select a Multi-Member Support Package]]
4. [[paidsupport:Adding Multiple Support Packages to the Shopping Cart|Adding Multiple Support Packages to the Shopping Cart]]
Support Package Information
1. [[paidsupport:View support package Information|View Support Package Information]]
  1. [[paidsupport:View Multi-Member Support Package Expiration Date|View Multi-Member Support Package Expiration Date]]
  2. [[paidsupport:View Multi-Member Support Package Information|View Multi-Member Support Package Information]]
  3. [[paidsupport:View Multi-Member Support Package registration Code|View Multi-Member Support Package Registration Code]]
  4. [[paidsupport:Renew Your Support Package|Renew Your Support Package ]]
    1. [[paidsupport:Changing Your Support Package|Change Your Support Package ]]
      1. [[paidsupport:How the Expiration Date is Affected|How the Expiration Date is Affected]]
      2. [[paidsupport:How Multi-Member Support Package Packages are Affected|How Multi-Member Support Package Packages are Affected]]
2. [[paidsupport:Expired Support Package Notification|Expired Support Package Notification]]