You can Add Roles to a Support Package when you create a support package or when you edit a support package.
Keep in mind that you can only add or remove roles before the support package has been purchased. You will not be able to change the roles assigned to the support package once the support package has been purchased.
To add a role to a support package, select the role from the drop down list
Then click the Add button.
When you add a role to a support package, it's listed below the drop down menu.
You must assign at least one role to a support package.
When you are finished, click the Save Support Package button to save your changes.
If you decide at any time that you do not want to save your changes, click the Cancel button to return to the Manage Support Packages page.
You can also remove roles from the support package.
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