To Add a Support Package, you can click on the Add Support Package link in Paid Support Administration
You can also add a support package when you view support package details.
Click on the Add Support Package link to display the form used to create a new support package.
Start by naming the support package.
Keep in mind that the name of the support package will be displayed to customers when they select a support package to purchase.
Enter a description for the support package.
A customer will read the description when determining whether or not to purchase the support package. So, the description should provide the customer with relevant details about the support package.
Next, you need to enter the duration of the support package (in days).
You will not be able to change the duration of the support package after the support package has been purchased.
You can notify customers when their support package is going to expire by displaying a warning.
If you'd like to notify customers when their support package is about to expire, enter the number of days prior to expiration that you want to start displaying the warning.
If you do not want to notify customers when their support package is about to expire, enter a zero or leave it blank.
Next, you need to enter the cost of the support package.
You will not be able to edit the cost of the support package after the support package has been purchased.
If you want to create a multi-customer support package, you need to enter the number of additional members allowed for the support package.
If you want to create an individual support package, the support package will not have any additional members.
You will not be able to change the number of additional members allowed under the support package after the support package has been purchased.
You can associate an email notice schedule with the support package, and you can also associate a contract with the support package.
To associate an email notice schedule with the support package, select an email notice schedule from the drop down list.
If you haven't created an email notice schedule, you can use the default email notice schedule provided. Or, you can create an email notice schedule in Secure Checkout Administration.
If you don't want to associate an email notice schedule with the support package, select --No Schedule Associated-- from the drop down list.
To associate a contract with the support package, select the contract from the drop down list.
If you haven't created a contract, you can use the default contract provided. Or, you can create a contract in Secure Checkout Administration.
If you do not want to associate a contract with the support package, select --No Contract Associated-- from the drop down list.
You can also add category tags to a support package.
Category tags are used to filter support packages.
You do not have to assign category tags to a support package. However, developers can use category tags to create different lists of support package options for different pages of your website.
You'll also need to add roles to the support package.
You must add at least one role to the support package.
Any roles you've added to a support package are displayed below the drop down list.
You can remove a role from the support package before the support package has been purchased. However, you will not be able to change the roles assigned to the support package once the support package has been purchased.
When you are finished, click the Save Support Package button to create the support package.
If you decide at any time that you do not want to create the support package, click the Cancel button to return to the Manage Support Packages page.
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